The program is designed to help senior managers or supervisors improve their communication skills, develop leadership potential, and improve productivity and morale within their departments.

1. INTRAPERSONAL COMMUNICATION: know yourself before knowing others

Self-analysis through the Human Synergistics Level I Inventory/ STYLUS 1 & 2. Debriefing personal communication style, management style, impact on self, and impact on others. Identifying leadership strengths and weaknesses Identifying personal strengths and weaknesses Initial action plan for the rest of the session. (SEE THE OUTLINE FOR MANAGEMENT/COMMUNICATION DEVELOPMENT)

LISTENING SKILLS: improving listening for better communication and organizational effectiveness.

• Perception: sharing perceptual biases for better communication.
• Identifying and correcting bad listening habits,
• Steps for becoming an interactive listener,
• Techniques for becoming message centered vs. speaker centered,
• Methods for listening between the lines, and increased comprehension, retention and recall.

2. INTERPERSONAL COMMUNICATION:

• Communicating good and bad news.
• How to ask; how to tell
• Oral contracting: acknowledging problem areas,
• Accepting role as part of the problem
• Evaluating relationships
• Small group dynamics
• Leadership and Followership
• Problem solving in a small group setting

STYLUS 2 FEEDBACK: How others see you.

Gathering feedback to eliminate or reduce blind spots
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