Performance Management ...the key to organizational productivity & profitability.

Performance management is a powerful tool for management control and organizational effectiveness. Concept Training takes a comprehensive approach in working with organizations to increase performance which ultimately leads to greater productivity and profitability. We can offer:

Training for all managers (also for employees) in the following topics:

• Performance Planning - The process of identifying the goals and standards required by employees to achieve top performance.
• Performance Appraisal - The process through which managers and employees review and discuss employee performance measured against previously established goals and expectations.
• Performance Monitoring (Coaching) - The process of on-going performance appraisal which reinforces acceptable or extraordinary performance and seeks to improve performance that is below expectation.

Performance Management: Planning

Length 1/2 day

At the conclusion of this training session, participants will:

• have a better understanding of the importance of planning performance evaluations;
• understand the criteria used to evaluate employees and the means to fairly evaluate employees;
• increase effectiveness in developing an accurate and constructive performance evaluation form.

1. Overview of Performance Management
2. Review of the Performance Evaluation Form
3. Defining Performance Standards
4. Common Rating Errors
5. Evaluating Skills & Behaviors
6. Setting Goals
7. Addressing strengths and developmental needs

Performance Management: Conducting Performance Appraisals

Length 1/2 day

At the conclusion of this training session, participants will:

• gain knowledge of the most effective means to conduct a performance evaluation meeting;
• understand the importance of effective communication in discussing performance with employees.

1. The Ten Steps to Conducting an Effective Performance Evaluation
2. Listening, Speaking, and Offering Feedback
3. Discussing Unsatisfactory Performance
4. Legal Issues
5. Mutual Goal Setting

Performance Management: Monitoring & Coaching

Length 1/2 day

At the conclusion of this training session, participants will:

• gain knowledge of a process for interim follow-up/coaching strategies to ensure on-going performance management in the workplace;
• understand means to enhance performance of good performers and address issues of below standard performers;
• understand the manager's role in coaching for optimum performance.

Topics

1. The Manager's Role as Coach
2. The Communication Skills required in coaching
3. Analyzing the cause of performance problems
4. Guidelines for practically using a coaching/management style